Steps to Fix Microsoft Office Error code 30015-12 (5)
Error code 30015-12 (5) : Microsoft office application is now an important element of our day to day life as it deals about our studies, work, business etc. And as it is a development era Microsoft has launched the well developed and secured products such as Office 365, Office 2019 and Office 2016 and also Office 2013 which was precede of Office 365 and Office 2019. You could buy the Office product from Microsoft product list or store .And in some cases the installation or update of Office may end up with Error code 30015-12 (5)
Step 1. Temporarily disable Firewall and Antivirus
Error code 30015-12 (5) while installing or updating the Microsoft Office may occur in case of Network or firewall restriction. The network rules or firewall rules in the network/computer may block the installation of Office program or its updating as a part of their security measurements. These firewall rules and Antivirus are implemented on the computer by the network provider or the computer user on its core system or registry.
You could fix the Error code 30015-12 (5) by disabling the firewall or antivirus temporarily or you could fix the Error 0-2060 (0) by making creating an exceptional rule for Microsoft Office installation or update.
Follow the steps to disable Firewall to fix Error code 30015-12 (5):
Step 1. Open “control panel”
Step 2. Navigate to “system and security” and then to “Windows Firewall”
Step 3. Click on “turn windows firewall On or Off”
Step 4. Select Turn Off firewall for both private and public network.
Step 5. Try installing or updating Microsoft Office and check whether the Error code 30015-12 (5) is fixed.
For more information: click here to view Microsoft Reference article to disable windows firewall.
Follow the steps to disable Antivirus:
Step 1. Open Antivirus application installed on the computer.
Step 2. Click on settings and navigate to real time protection.
Step 3. Turn Off real time protection.
Step 4. Navigate to Antivirus firewall.
Step 5. Turn off Antivirus firewall.
Step 6. Click on YES or OK confirmation prompt if prompted.
Step 7. Try installing or updating Microsoft Office and check whether the Error 30015 is fixed.
Step 2. SFC Scan to fix Error code 30015-12 (5)
Error code 30015-12 (5) also occurs in case of system file errors or corruption. If the Error code 30015-12 (5) is occurred due to the system file corruption, it could be fixed easily by the SFC scan. The SFC scan or system file checking scan is the process of replacing or repairing the corrupted copy of system files using the cached copy of the file from the directory.
Follow the steps to initiate SFC scan:
Step 1. Open command prompt in administrative privileges.
Step 2. Type “ sfc /scannow “ and click enter.
Step 3. The scan will begin automatically .
Step 4. Do not close the command prompt until the scan get completed.
Step 5. Try installing or updating Microsoft Office and check whether the Error 30015 is fixed.
For more information: Click here to view Microsoft reference kb article 929833 for sfc scan
Step 3. Registry repair to fix Error code 30015-12 (5)
Error code 30015-12 (5) also occurs due to registry corruption or key value errors. A single key value corruption or change may lead to malfunctioning of the entire Microsoft Office program.
In order to fix Error 30015 it is required to repair the registry keys and rebuilt the string values. And we request you to back up the registry before initiating the registry repair as registry is a highly sensitive element of a computer system and it is recommended to be done in the presence of Online or offline technician.
For more information on back up of registry follow the Microsoft kb article 322756
Follow the steps to repair registry:
Step 1. Open registry editor
Step 2. Delete the preinstalled or older registry key which block the installation of latest version or update.
Step 3. Navigate the below keys and delete it.
Step 5. Also change the DWORD values in below keys from 0 to 1 in Office common registry folder.
Solution 4. Remove and reinstallation.
If Error code 30015-12 (5) is not fixed in registry repair, SFC scan and firewall/antivirus exception, it is required to remove the Office suite completely from the programs and features, and then to reinstall the product for a proper use.
Follow the steps given below to fix Error 30015 completely.
Step 1. Open control panel
Step 2. Click on uninstall programs and features
Step 3. Search for Microsoft Office in the list.
Step 4. Select Microsoft Office and click on uninstall.
Step 5. Once uninstall is finished, try running Office setup to install Microsoft Office.
For more information: Click here to view Microsoft reference kb article to uninstall a program.
How to install Microsoft Office
Step 1. Open Office My Account
Step 2. Login to Office account using your registered email ID and password.
Step 3. Click on install Option under the Office product in your account.
Step 4. Save the installer setup if prompted and run it once download is completed.
Step 5. Do not go offline or reboot the computer once installation is initiated.
Step 6. Click on finish button once the program is installed completely.
Please note: If you are trying to install School or college or company version of Office suite click here to login to your office account and then follow from step 2.